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Russell Arnold

 

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Ensuring a seamless transit experience at every step of the journey

Russell Arnold, Chief Customer Experience Officer at Sound Transit, discusses…

20 June 2023 | By

Russell Arnold, Chief Customer Experience Officer at Sound Transit, discusses the importance of improving the passenger experience in a post-pandemic world, and shines a spotlight on the work that Sound Transit is doing to deliver a system that is safe and reliable, but also simple, seamless, intuitive and, ultimately, enjoyable…

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In-Depth Focus: Passenger Experience

Intelligent Transport Issue 1 2023’s Passenger Experience In-Depth Focus features…

23 March 2023 | By

Intelligent Transport Issue 1 2023’s Passenger Experience In-Depth Focus features articles from Sound Transit and Metro Istanbul discussing why public transportation systems must prioritise the passenger and fully take their feedback into consideration in order to deliver the best possible travel experience, as well as the challenge of ensuring a…

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Intelligent Transport Issue 1 2023

In the first 2023 issue of Intelligent Transport, we feature…

20 March 2023 | By

In the first 2023 issue of Intelligent Transport, we feature exclusive content from leading industry experts and thought leaders discussing: building transit systems around people; returning cities to their rightful owners; connecting people through accessible, equitable and inclusive mobility; and plenty more.