With passenger numbers on the up and the constraints this puts on capacity, control rooms are put under increasing pressure. Thomas Kritzer, Head of the Tramway Operations Division at Wiener Linien, explains how digitalisation can help, with intelligent assistants stepping in to do what humans can’t.
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Thomas Kritzer – Head of the Department for Security and Service at Wiener Linien – gives an overview of the approach and use of CCTV for Vienna’s public transport network, highlighting its operational benefits and how the arrival of new technology can provide greater security advantages in the future.