Dubai enables public design and proposal of new bus routes

Posted: 14 January 2020 |

This initiative, which is available through the RTA Dubai smart app, is said to be based on raising customer’s satisfaction and happiness rating, which aims to increase bus ridership as a result.

Dubai enables public design and proposal of new bus routes

Dubai’s Roads and Transport Authority (RTA) has enabled the public to design and propose new bus routes via the RTA Dubai smart app. The initiative aims to engage the public in the integration of the public transport network in the Emirate and tailor it to the needs of a growing number of people visiting Dubai.

“This initiative is in line with RTA’s efforts to keep pace with the latest trends of the industry and play a pioneering role in the region. We are focusing on leveraging public transport services, considering it a key tool of driving the development of the Emirate. We have added a new feature to RTA Dubai app so that we can benefit from the public feedback in upgrading the public bus network,” said Adel Shakeri, Director of Planning and Business Development at RTA’s Public Transport Agency.

The initiative clocked approximately 3,000 interactions to date, and over 2,500 proposals have been submitted for new bus routes. 413 voters supported the opening a bus route from Al Qusais to Al Maktoum International Airport, and 148 users voted for the opening of a Gold Souq-JAFZA bus route.

The International Association of Public Transport (UITP) praised the initiative, considering it the first of its kind in the region, and among the first worldwide in delivering such a service by a public entity,” added Shakeri.

Shakeri renewed RTA’s commitment to seeking views and suggestions of community members in improving public transport services in general and bus networks in particular. He commended the public interaction and response to the initiative.