Singapore’s LTA launches digital ticketing integration pilot
Posted: 7 September 2020 | Sam Mehmet (Intelligent Transport)
The pilot is designed to gain insights into potential user experience improvements, before all cards can be upgraded for cardholders to have access to the benefits of transacting digitally.
Singapore’s Land Transport Authority (LTA) has launched a pilot to expand the use of SimplyGo to include adult EZ-Link CePAS cards, beyond Mastercard, Visa and NETS Tap contactless cards. Currently, over 300,000 daily public transport trips are paid for using SimplyGo.
More than 2,000 registered EZ-Link mobile app users have been invited to participate in the pilot. Other commuters who are interested to take part can indicate their interest through online and those shortlisted will be provided with an upgraded EZ-Link Card, at no extra charge during the trial.
“The pilot trial is a crucial first step for us as we look to integrate our EZ-Link Card with the SimplyGo platform through the Upgraded EZ-Link Card and app, so that commuters can enjoy a seamless travel experience and improved services,” said Nicholas Lee, CEO of EZ-Link Pte Ltd. “As part of Singapore’s push towards its Smart Nation ambitions, we are readily embarking on a digital transformation roadmap to keep up with changing commuter demands while ensuring that no one gets left behind in the process.”
Commuters using upgraded EZ-Link cards will have access to the following features:
- Access to their travel history and fare charges on the TL SimplyGo app
- Submit fare refund requests or claims through the TL SimplyGo app
- Use the EZ-Link mobile app to add value to their cards and another user’s card, such as a family member. This will eliminate the need to make physical trips to the ticketing machines or TransitLink Ticket Offices.
A pilot for concession cards to be upgraded will also commence next year, as part of LTA’s plan to transit all commuters onto the SimplyGo platform over the next few years.
For commuters without access to mobile apps, ticketing services such as top-ups will remain available at ticketing machines and TransitLink Ticket Offices.