Real-time information developments in Madrid – passenger benefits
Since the inception of Consorcio Regional de Transportes de Madrid (CRTM), Madrid’s public transport authority, the mobility patterns of the region have changed, becoming gradually more complex. Nuria Blanco, from the public transport innovation and management centre department (CITRAM), shares how it is harnessing the latest innovations in real-time passenger information to provide its passengers with the highest possible quality of service.
THE current total number of journeys in Madrid during a single working day totals 12.9 million. Two-thirds of these are multimodal and made by passengers who need dynamic, timely information at system level in order to optimise their time and travel efficiently.