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Rebecca McPhee

 

Delivering an easy customer experience for Sydney Metro West
Delivering an easy customer experience for Sydney Metro West
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Delivering an easy customer experience for Sydney Metro West

Rebecca McPhee, Deputy Chief Executive of Operations, Customer and Place-making…

12 July 2022 | By

Rebecca McPhee, Deputy Chief Executive of Operations, Customer and Place-making at Sydney Metro, provides exclusive insight into the Sydney Metro West project, and explains why a customer-centred methodology was applied to the planning, design and delivery of Australia’s biggest public transport infrastructure programme.

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Intelligent Transport Issue 2 2022

In this issue of Intelligent Transport, we feature exclusive content…

6 July 2022 | By

In this issue of Intelligent Transport, we feature exclusive content from leading industry experts and thought leaders discussing: the importance of ensuring an optimum payment experience for public transport users; how MaaS will bring systematic change to mobility; and why the passenger must be prioritised in all decision-making.