First Bus Leicester

article

Improving customer journeys with better technology

7 February 2022 | By Owen Hughes - First Group

Since June 2021, First Bus has implemented one of the largest Tap On/Tap Off (TOTO) schemes outside of London. For Intelligent Transport, Owen Hughes, Head of Retail Development at First Bus, provides an update on the rollout and its impact so far.

article

The importance of investing in customer journeys

13 January 2022 | By Owen Hughes - First Group

First Bus Leicester and First Bus Potteries, in partnership with Ticketer and Littlepay, recently announced the implementation of one of the largest Tap On/Tap Off (TOTO) schemes outside of London. Owen Hughes, Head of Retail Development at First Bus, discusses the scheme and its role in creating a seamless customer journey.

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First Bus Leicester

Improving customer journeys with better technology

The importance of investing in customer journeys