Owen Hughes - First Group

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Improving customer journeys with better technology

7 February 2022 | By Owen Hughes - First Group

Since June 2021, First Bus has implemented one of the largest Tap On/Tap Off (TOTO) schemes outside of London. For Intelligent Transport, Owen Hughes, Head of Retail Development at First Bus, provides an update on the rollout and its impact so far.

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The importance of investing in customer journeys

13 January 2022 | By Owen Hughes - First Group

First Bus Leicester and First Bus Potteries, in partnership with Ticketer and Littlepay, recently announced the implementation of one of the largest Tap On/Tap Off (TOTO) schemes outside of London. Owen Hughes, Head of Retail Development at First Bus, discusses the scheme and its role in creating a seamless customer journey.