How data is being used to improve transport customer outcomes

To learn more about how transport authorities and operators are using data to improve their services as well as how data can be used to improve transport accessibility outcomes, watch our live panel discussion to hear from industry experts and accessibility advocates about how they’re using data to improve their services, and the challenges they face in doing so ethically and responsibly.

Get a glimpse of the panel discussion before watching the full version. Register for free today!

As transport systems become more connected, more and more transport operators are using data in a variety of ways to improve customer outcomes authorities and operators are gathering data from ticketing systems to analyse passenger flows, or information from telematics systems to analyse bus fleet performance or Transport Operator performance or combing this data to create additional insights, as well as using much of this data via Real Time systems to provide up to date information to customers via a variety of channels around their travel options – vehicle arrival times, vehicle crowdedness or insights around delays and diversions.

Hear from Transport Authorities and Operators around how they are using data to improve their services today, what their challenges are with data and how they plan to use data in the future. Also listen to one of Australia’s leading accessibility and inclusion advocates around how data, when used in the right way can improve travelling outcomes for people with a disability.


Andrew Myers, Customer Insights and Assets Manager, Greater Wellington Regional Council (GWRC)

Andrew MyersAndrew Myers has been at the forefront of technology for over 30 years, always pushing the boundaries and limits of what can be achieved.
He is the Business Owner at GWRC for both the On Bus Next Stop Announcement System as well as the replacement of their Real Time Information system as well as a strong advocate in accessibility arena believing everyone should be able to use Public Transport.
He has a B.Sc. Computer Science (Hons) from the University of the Witwatersrand, South Africa and has been living in New Zealand for over 15 years.
He has run a number of very successful technology businesses in South Africa before emigrating to New Zealand and worked in both Public and Private sectors in A/NZ. Andrew is currently accountable for managing the unique requirements around public transport services for MetLink. Focusing on customer information assets and infrastructure. Provides asset strategies, customer insights, and operational guidance for assets used by Metlink to drive the customer promise of ‘Every Day Better’. In his spare time he loves solving challenging puzzles, playing with GPS based technology and Chairs the Board of Trustees at his kids school.

Ben McHugh, Deputy Director-General, Transport Canberra and Business Services, Transport Canberra and City Services Directorate

Ben McHughBen is responsible for a diverse part of the Transport Canberra and City Services Directorate portfolio, delivering essential services to the Canberra community. These services include public transport, public libraries, cemeteries, domestic animal services and commercial ventures through the Capital Linen Service and Yarralumla Nursery. Ben also leads the Strategic, Policy and Programs branch that supports the Directorate by developing strategic policy and legislative reform in the areas of transport, road safety, active travel, and customer experience.

The business of Transport Canberra involves the planning, delivery and operation of Canberra’s public transport network and ensures that buses and light rail are integrated. Bus Operations manages a bus fleet of over 450 vehicles, two major depots and workshops, and more than 800 staff. The Light Rail Operations team plans for and delivers light rail services with the light rail contracted partner, Canberra Metro. Current key strategic public transport projects for future planning including the Zero Emissions Transition Plan, ticketing, and real time system changes as well as disruption planning for works associated with the next stages of light rail development.
Ben’s qualifications include Advanced Diplomas in Civil and Environmental Engineering and Architectural Design and Certified Practicing Project Director (CPPD) AIPM and Certified Practicing Project Manager (CPPM) AIPM.

Christopher Moore, National Head of Strategy & Analytics, ComfortDelGro Australia

Christopher MooreChristopher Moore is the National Head of Strategy & Analytics at ComfortDelGro Australia. He started his career in IT consulting and digital development, before transitioning into strategy and operations consulting.

Chris holds an MBA and a Master of Applied Finance from UWA, and a Bachelor of Science in Digital Media from ECU. He is currently undertaking an Executive Doctorate at SDA Bocconi in Milan, focusing on the impact of the zero-emission transition of the public transport sector. In his spare time, he is also pursuing graduate studies in Data Science, and preparing for the CFA Level 1 exam.

Dylan Alcott, 2022 Australian of the Year, NEC Ambassador and Leading Disability Advocate and Consultant

Dylan AlcotDylan Alcott is one of Australia’s most successful and recognised Paralympians, media personalities and disability advocates. He is the only male in tennis history to achieve the ‘Golden Slam,’ winning the Australian, French, Wimbledon,  US Open and Paralympic singles events in the same calendar year and has won gold medals in two different sports at the Paralympic Games. Dylan is passionate about changing perceptions and promoting equity for people with disabilities. He founded the Dylan Alcott Foundation, offering grants, scholarships, and mentoring to eliminate barriers to sports, education, employment, and business ownership for young Australians with disabilities. He also co-founded Get Skilled Access, a consultancy firm promoting disability inclusion, and more recently, The Field Jobs, a platform connecting job seekers with disabilities and employers. In 2022, Dylan was named Australian of the Year and appointed an Officer of the Order of Australia for his distinguished service to Paralympic sport and his advocacy work for people with disabilities.


  • Explore how operators and authorities are using data to make their bus services more efficient and more convenient for their end-users and the community
  • Learn from accessibility advocates around where they see opportunities for service improvement in public transport and how data can help with achieving these improvements
  • Learn from GWRC and Transport Canberra around how they are using data today in their daily operations and their plans for the future


Is the webinar free?
Yes – there is no charge to watch the webinar, either live or on-demand.

When will the webinar take place?
The webinar will be taking place on 31 May 2023 at 02:00 CST/ 07:00 BST (UK TIME)/ 14:00 SGT/16:00 AEST.

Can I watch the webinar later?
The webinar will be available to watch on-demand shortly after the live broadcast takes place.

What are the benefits of attending live?
During the live webinar, you will be able to pose questions to the speakers, which will then be answered during the live Q&A session at the end of the webinar.

How long will the webinar be?
The live webinar will last for up to one hour.

Who will be moderating?

Lauren Streifer, Chief Executive Officer, Public Transport Association Australia New Zealand.

What do I need to watch this webinar?
All you need is a computer with an internet connection. It is advised to use headphones where possible for your own comfort. 


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