Bus Users UK appoint new Deputy Director for England

Natacha Tagholm,Bus Users Deputy Director for England

Bus Users UK, the independent group which champions the interests of bus and coach users, has appointed Natacha Tagholm as the new Deputy Director for England.

Natacha Tagholm,Bus Users Deputy Director for England

Natacha Tagholm took up her role on Monday 16 November and is responsible for managing the team in England under Director, Dawn Badminton-Capps, and working to drive forward Bus Users’ mission to improve standards in services and make bus travel a viable choice for everyone.

Tagholm will drive forward Bus Users’ mission to improve standards in services

Before joining the group, Natacha was Regional Customer Service Manager for First in the South West and Wales, responsible for using customer feedback to improve services as well as community and customer engagement, particularly with schools and disability groups.

Having lived and worked overseas, Natacha brings with her a wealth of customer service knowledge gained across a number of cultures and industries.

In welcoming Natacha to the post, Dawn Badminton-Capps said: “We are very pleased that Natacha is joining us. Her knowledge of the industry and customer service skills will add even greater value to the England team.”