In-Depth Focus: Smart Ticketing

Included in this Smart Ticketing In-Depth Focus, which was first published in Issue 2 2023 of Intelligent Transport:

• The state of ticketing and payment technology: Current innovations and challenges
  Intelligent Transport Advisory Board member, Carol Schweiger, discusses the benefits and challenges of implementing new payment technologies in public transport systems, such as mobile fare payment and contactless payment readers, while highlighting the importance of ensuring that these technologies are user-friendly and accessible to all passengers, including those who may not have access to a smartphone or bank account. In addition, she weighs both the positives and negatives of the industry becoming fare-free, and considers what the future may look like in this space.
• How smart ticketing is revolutionising public transport and empowering operators
  For Intelligent Transport, Neil Shah, IT & Digital Director at Arriva UK Trains, discusses the challenges of implementing fully integrated smart ticketing networks, and highlights the potential that data-driven insights have in informing strategic decision-making for transport authorities and operators.

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