How Orléans built an ultra-efficient Demand Responsive Transport offer
In-depth analysis of how the Orléans Metropolitan Area built upon innovative technology to create a Demand Responsive Transport Network with increased ridership and for a lower operational cost.
The Orléans Metropolitan area Demand-Responsive Transport (DRT) service, Résa’Tao, has been serving several peripheral zones from and to predefined stops since its implementation.
Initially, access to the service was possible under a reservation made at least two hours in advance by phone or via a website. Departure or arrival times at feeder stops were predefined. In 2017, the Orléans Metropolitan area found that its DRT service was underused compared to its actual operating costs.
Faced with these limitations, the Orléans Metropolitan area decided to experiment with real-time dynamic Demand-Responsive Transport. Padam Mobility technology was selected in this context to modernise the Résa’Tao network and improve its attractiveness.
Following the optimisation of the service, user satisfaction rates have improved significantly: 94 per cent found the service easy to use, 88 per cent were satisfied or very satisfied with it, and 86 per cent were able to recommend it (source: Keolis Val de Loire survey, October 2018). Today, Résa’Tao users rate their trips 4.8/5 on average.
Discover how the city, the transport operator and Padam Mobility achieved this.