Transdev OnDemand appoints new Vice President of Customer Experience

Transdev, a global provider of multi-modal mobility solutions, has announced the addition of Ron Nyce as Vice President of Customer Experience for the Consumer Services Division of Transdev North America.

Nyce will be focused on the overall end-to-end customer experience for the Consumer Services/B2C division including SuperShuttle and ExecuCar businesses.

SuperShuttle is a division of Transdev OnDemand based in Phoenix. Serving over 80 airports the company carries more than 8 million passengers a year alongside providing ExecuCar sedan services.

Prior to joining Transdev, Nyce held a variety of leadership positions with over 34 years of experience at Sears Home Services, the nation’s largest product repair services provider. Nyce was responsible for technology strategy leading a mobile technology refresh initiative, including point-of-sale and field services, management technology applications delivery and oversight of the organisation’s strategic technology portfolio.

Recently, Transdev’s Flygbussarna Airport Coaches received the highest customer ratings in the ‘Land Transportation’ class. Awarded by ServiceScore, who measure how Swedish consumers experience services, Transdev beat nominees including reputable Swedish transportation providers such as Arlanda Express and Swebus.