For the latest instalment of Intelligent Transport’s exclusive COVID-19 recovery series, Alex Z. Wiggins, CEO of the New Orleans Regional Transit Authority, discusses the challenges that the authority experienced throughout the COVID-19 pandemic and the measures that it adopted to help overcome them, as well as why it is so important for the transport sector to take a range of demographics – such as race, economic status and gender – into consideration, in order to truly deliver equitable transit services for communities.