Safety & Security supplement 2013
Posted: 23 August 2013 | Peter Cushing, Thomas Kritzer, Patrick Dealtry | 2 comments
Fall in Metrolink crime creates rise in passenger satisfaction (Peter Cushing, Metrolink Director, Transport for Greater Manchester)
Staff: essential for improving the perception of network security? (Thomas Kritzer, Chairman, UITP Security Commission)
Demand for lone worker protection set to rise in the transport sector (Patrick Dealtry, Chairman of the Lone Worker Section of the British Security Industry Association)
- Fall in Metrolink crime creates rise in passenger satisfaction
Peter Cushing, Metrolink Director, Transport for Greater Manchester
2013 promises to be a key year for Greater Manchester’s light-rail system – Metrolink – as it marks the half-way point of a major expansion of a network that has catered for more than 300 million journeys since it opened 21 years ago. Once complete, the expansion will deliver a network three times the size of the original, covering a total of 60 miles of track, with 93 stops served by a fleet of 94 trams…
- Staff: essential for improving the perception of network security?
Thomas Kritzer, Chairman, UITP Security Commission
Public transport security is provided in many different approaches. Technology like CCTV might be the first thing people think of when speaking about security in public transport, but experiences show that ‘the human’ is playing an increasing key role in customer perception and their positive travel experience. For customers, security is not just about being safe, but about feeling safe. Public transport is generally safe and secure – you are 10 times more likely to be involved in a fatal incident travelling by car than by public transport – but the perception among customers is often worse than reality. What are the reasons for this and how can perception be improved?
- Demand for lone worker protection set to rise in the transport sector
More than six million people in the UK work either in isolation or without the safety net provided by direct supervision – often in places or circumstances that put them at potential risk. In the transport sector, lone workers often include ticket office and platform staff, train managers, engineers and delivery drivers. However, the transport sector is wide-ranging and employees in many other job roles can also benefit from lone worker protection. For Intelligent Transport, Patrick Dealtry, Chairman of the Lone Worker Section of the British Security Industry Association (BSIA), explains further…
HOW DO WE DEVELOP BETTER INTEGRATION BETWEEN MODES?
Given the mixed technologies at play, and a mixture of private and public markets, how do we make integration work for the benefit of customers and operators?
Gregers Mogensen, Senior Advisor at Rejsekort A/S will explain why transport as we know it is entering a period of disruption at the Intelligent Transport conference being held in London on 31 October 2017…