Smart parking sensors, augmented reality way-finding and facial recognition security were a few of the ideas selected to participate in Transport for Wales’ (TfW) inaugural accelerator programme, Lab, which aims to improve the rail passenger experience.
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Closely aligned with the Well-being of Future Generations (Wales) 2015 Act, the plan is said to provide clear assurances that the new organisation meets national legislation and policy.
We live in the information age where the use of technology to enhance the customer’s experience is now taken for granted, particularly by the under 30s, who are a key age group the bus industry must attract and retain for future growth. They are children of an age where technology…